FAQ

Do you provide design services as well?
Yes, we have a design division named Pehchaan Studio to help our customers with design for various print products. To know more about the services, portfolio...
Sat, 22 Sep, 2018 at 12:25 PM
How do I search for a particular product?
All our products are listed under product categories. You can go to the product category mentioned on the top band on our website and click on the product y...
Sat, 22 Sep, 2018 at 12:27 PM
How can I reach you in case I need assistance in placing an order?
You can either fill the Contact Us form and our Support Desk will get back to you or email your requirement to our Support Desk at support@printstop.co.in ...
Sat, 22 Sep, 2018 at 12:30 PM
What is processing time vs shipping time?
Processing time refers to the time taken to make the product ready to ship while shipping time is the time taken for our courier partners to delivery the ord...
Sat, 22 Sep, 2018 at 12:31 PM
How do I get the status of my order?
The status of all your orders are available in the “My Order History” tab in “My Accounts”. You will also receive SMS and email notifications on the status u...
Sat, 22 Sep, 2018 at 12:32 PM
What if I am getting an error on the payment gateway page?
Please note the error message you receive or take a screenshot of the error and email it to us at support@printstop.co.in or call +91 22 42705050. We will ...
Sat, 22 Sep, 2018 at 12:33 PM
How do you ensure my payment / credit card information is secure?
CCAvenue, the payment gateway we use for all the transactions on our website is one of the secure gateway.
Sat, 22 Sep, 2018 at 12:34 PM
Do I need any specific browser / any other requirements to place an order?
You need to have an internet connection to browse the products and place your orders. You can use any browser. However, Google Chrome is the most compatible...
Sat, 22 Sep, 2018 at 12:36 PM
What is an Open file format?
An open file format is the source file in which your design was created by the graphic designer. It comes in CDR (coreldraw), AI (Illustrator) or PSD (Phot...
Sat, 22 Sep, 2018 at 12:40 PM
In what format can we upload artworks?
You can upload artworks in PDF, CDR, AI or PSD formats to get the quality print output. Avoid uploading low res PDF or JPEG files to print.
Sat, 22 Sep, 2018 at 12:41 PM